Q1. Why does my player not show in the drop-down list on the scorecard but shows in the list of players?
It will be either that the player is not in the team list for the team in question or they are set as inactive. Check the team list by clicking on Teams in the top menu and then selecting "List" next to the specific team. Be sure the player is listed in the "Selected" team list on the right. Also, check that the player is active in the player record by ensuring their "Active" field is checked.
Q2. I get the "Max Team Size (60) Exceeded" message when trying to add a new player to the selected team list ?
Team lists help pre-populate new scorecards to make scorecard entry a lot faster. There is a limit of 60 players on each team list. Players that are inactive or no longer play for that team can be safely removed from team lists without impacting existing scorecards.
Q3. I have 1000 matches in my database over many seasons. Does that mean I need to subscribe to the 1000 match subscription level?
No. You only need to subscribe to the number of matches that you expect to play over the coming 12 months. Results from matches played prior to your subscription anniversary date are included at no extra charge.
Q4. I have just entered a match but the stats aren't included. How do I get them to show?
Matches need to be "Approved" before the match results show and the stats from the match appear in any of the stats reports. Go into the match details via the admin panel, check the "locked/approved" check box and hit save. Note: we have this function so that you can add other users to the system to help you enter scorecards while you retain control over what is approved.
Q5. Can I still use the old PC-based software?
The old PC-based software . It is strongly recommended that you migrate your old database to the online system. See Q17 below.
Q6. How can I copy/backup my data from Cricket Statz?
All stats reports can be cut and paste to Excel where you can save the results for your own safe-keeping. See our on how to do this. The complete player summary report (from the admin panel reports) is a full report of the stats for all of your players and is a great way to backup your stats offline. Other reports such as match scorecards or player pages can also be copied to Excel or even MS Word using the same process.
Those with access level 8 can also download a JSON extract of your entire online database by selecting setup/Extract from the admin panel. This is an extract of the database in a human-readable for your own records only. It can be opened by any text editor such as Notepad. Note that it cannot be used to automatically restore the online database.
Q7. Can Cricket Statz import matches from MyCricket, CricHQ or Play-Cricket?
Yes! This can be done from the admin panel. Choose Setup/Import Match.
Q8. Where can I increase or decrease the number of batsmen on a scorecard?
You can do this on a division by division basis. Go into the admin panel, click Setup and then Divisions. Edit your division and you will be able to choose the maximum number of players on a scorecard.
Q9. How does Cricket Statz backup work and what are our obligations?
The Cricket Statz system will do a complete database backup twice weekly. This is aimed at providing restore points for all databases in the event of a system failure. In simple terms, if the Cricket Statz system fails then we will restore match data but may lose any matches entered up until the last backup point (a maximum of 4 days).
Note that this does not protect against your users deleting your matches. Match deletion within the system cannot be automatically restored. If you or your users delete a match then you will need to re-enter it if you wish to have it restored. Consequently, we encourage users to keep external records of their matches and to do a regular backup of the online database - see Q6 for further details.
Q10. Subscription plans are based on the maximum number of matches played. How is this calculated?
The system will count the number of matches that are in the database from your subscription anniversary date through to the current day. If this count exceeds your plan level then you will not be able to edit any matches until you increase your plan level. You can see your subscription anniversary date, the matches played since and a usage bar at the top of the Purchase page within the admin panel: