Mark @CricketStatz
Jan 7, 2018

Please Read Before You Post an Issue

0 comments

Edited: Jun 20

The System Issue section of the forum for posting errors/bugs that you encounter with the Cricket Statz system. It is usually an Oops message or incorrect data in a report.

 

If you are having troubles doing something and need help then please post up in the Questions forum instead.

 

If you would like the system to do something that it does not do then please post it up in the Suggestions forum.

 

If you are in any doubt then post in the Questions forum and we will move it should it turn out to be a suggestion or a system issue.

 

Before posting, please do a search of the forums using the search bar at the top to see if any other users have a similar post. Also, if it is a data issue relating to older matches then try re-saving the match/innings and see if it corrects the problem.

 

If you can't find your issue listed then:

 

1. Post up a detailed title that gets to the point of the issue and is specific - please don't post up a "report broken" or similar as a title since it tells us, and others, very little about the issue

2. Post a detailed description of the problem - the more detail you can provide the better

3. If it is a report problem, be sure to include a URL link to the report in question. Click here for help.

4. Post one problem per thread so we can track it. Please avoid posting multiple problems in a single thread.

 

There is no point in linking up the Oops error page since it contains no info that can help us. What is most helpful if you let us know what you clicked to get the error page.

 

One other thing - after the issue/problem is fixed we sometimes ask that you confirm that it is fixed. Please assist by responding. This helps us close off issues that have been solved.

 

We will lock responses to any problem once solved. Please post up a new issue thread for any new issues that may arise.

Commenting is off for this post.
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    Oct 31

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    Oct 16

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