Q1. Why does my player not show in the drop-down list on the scorecard but shows in the list of players?

It will be either that the player is not in the team list for the team in question or they are set as inactive. Check the team list by clicking on Teams in the top menu and then selecting "List" next to the specific team. Be sure the player is listed in the "Selected" team list on the right. Also, check that the player is active in the player record by ensuring their "Active" field is checked.

Q2. I get the "Max Team Size (60) Exceeded" message when trying to add a new player to the selected team list?

Team lists help pre-populate new scorecards to make scorecard entry a lot faster. There is a limit of 60 players on each team list. Players that are inactive or no longer play for that team can be safely removed from team lists without impacting existing scorecards.

Q3. I have 1000 matches in my database over many seasons. Does that mean I need to subscribe to the 1000 match subscription level?

No. You only need to subscribe to the number of matches that you expect to play over the coming 12 months. Results from matches played prior to your subscription anniversary date are included at no extra charge.

Q4. I have just entered a match but the stats aren't included. How do I get them to show?

Matches need to be "Approved" before the match results show and the stats from the match appear in any of the stats reports. Go into the match details via the admin panel, check the "locked/approved" check box and hit save. Note: we have this function so that you can add other users to the system to help you enter scorecards while you retain control over what is approved.

Q5. How do I enter a batter retirement so that partnerships are calculated correctly?

For retired (not out): Set their howout to "retired" and enter the current wickets fallen and team score in the Retirements section of the scorecard for each batter that retires (not out). For example, if an opener retires with team score 50 and no wicket has fallen then they retire at FOW 0/score 50. If another batter retires when 2 wickets have already fallen and the team score is 100 then they retire at FOW 2/score 100. If the retiring batter does not return then you can safely leave the "returns at" section blank. Do not enter anything in the normal FOW section for retired not out batters.

For retired (out): Set their howout to "retired out" and enter their FOW as normal. Do not enter such players in the retirement section.

Q6. How can I copy/backup my data from Cricket Statz?

All stats reports can be cut and paste to a spreadsheet where you can save the stats for your own safe-keeping. See our guide on how to do this. The complete player summary report (from the admin panel reports function) is a full report of the stats for all of your players and is a great way to backup your stats offline. Other reports such as match scorecards or player pages can also be copied using the same process.

Those with access level 8 can also download a JSON extract of your entire database by selecting setup/Extract from the admin panel. This is an extract of the database in a human-readable JSON format for your own records. It can be opened by any text editor such as Notepad. It is recommended to do this regularly and store it safely. Note that it cannot be used to restore the online database.

Q7. Can Cricket Statz import matches from MyCricket, PlayHQ, CricHQ, Cricket Archive or Play-Cricket?

Yes! This can be done from the admin panel. Choose Setup/Import Match. More details

Q8. Where can I increase or decrease the number of batsmen on a scorecard?

You can do this on a division by division basis. Go into the admin panel, click Setup and then Divisions. Edit your division and you will be able to choose the maximum number of players on a scorecard.

Q9. How does Cricket Statz backup work and what are our obligations?

The Cricket Statz system will do an automated database backup daily. This is aimed at providing restore points for all databases in the event of a system failure. In simple terms, if the Cricket Statz system fails then we will restore all data but may lose any matches or records entered up until the last backup point.

Note that this does not protect against your users deleting matches or any other records. Record deletion within the system cannot be automatically restored. If you or your users delete a match then you will need to re-enter it if you wish to have it restored. Consequently, we encourage users to keep external records of their matches and to do a regular extract of the online database - see Q6 for further details.

Q10. Subscription plans are based on the maximum number of matches played. How is this calculated?

The system will count the number of matches that are in the database from your subscription anniversary date through to the current day. If this count exceeds your annual plan level then you will not be able to edit any matches until you increase your plan level. You can see your subscription anniversary date, the matches played since and a usage bar at the top of the Purchase page within the admin panel:

See Q14 for what you can do when you go over your match limit.

If you have an active subscription and your subscription anniversary date falls mid-season then we can change this date to coincide with the start of your season. Note that no refunds or pro-rata will be done - it is simply a date shift to help you plan your upcoming year. Contact us if this is something you would like to do.

Q11. When I import a match the team/player/division/venue name Cricket Statz does not match the import data and the import ends with a "cannot find" message. How do I fix this?

There is a field in the team/player/division/venue records called an "alias". You can find the alias field when you edit the respective record. The alias field is used to match names during a match import. For example, if the division name in your database is "A Grade" but the import data is "Grade A" then you can set the alias for that division to be "Grade A" to allow it to be matched (just don't put any quotes around it when you enter it). You only need to set up the alias once and all subsequent matches will automatically assign it to that record. An alias can also solve the problem of import names that exceed the maximum field length. Aliases are not case sensitive. Multiple aliases can be entered - separate them with a semicolon (;) and with no spaces either side.

Q12. What is the difference between clubs and teams and how should I name my teams?

A Club is a collection of one or more teams. A club will have a name such as "Easts Cricket Club". Within a club, you will have one or more teams. For examples, you may have an "Easts 1sts", "Easts 2nds", "Easts Juniors". If you have only one team then you will probably just name the team "Easts". Each of the teams will have their own team list and each team will be a member of a given Club.

Q13. What happens when my annual subscription expires?

All of your match data will still be in our database for 12 months from expiry but the reports will cease showing any data until you renew your subscription to the service. Your database will be deleted after 12 months of expiry. Tip - if you have an old database that you wish to keep live, and you are not entering any new matches, then you only need to purchase the smallest annual subscription to keep the reports visible.

Q14. What if I go over my match limit?

A subscription provides you with a maximum number of matches that can be played over a twelve month period (see Q10 for details on how this is calculated). If you exceed this maximum number of matches during the course of the subscription year then Cricket Statz will no longer allow you to edit any match in the database until you increase your subscription plan to the next level plan. You can purchase a mid-term plan upgrade via the Purchase button from within the admin panel. The mid-term upgrade fee is calculated as the difference between the cost of your current plan and the next higher plan plus an A$9 payment fee.

You can see the number of matches that you are using at any time by clicking on the "purchase" button in the admin panel.

Q15. How can I add a second database?

Go into Setup/Create New Database in the admin panel to add a new database. You will be able to move between your databases by using the "Switch" button from within the admin panel. Note: You will need to subscribe to the new database independently of any others that you may have.

Q16. How do I add a logo to my public web site or a photo to a player page?

For web site logos:

Go into Setup/Web Files and click on "Upload a new Image or Document". Upload your logo image noting the file size and type restrictions. Try to use a logo with a transparent background and height of 64px. Next to your new image is a file path - it will be something like /ss/upload/filename.png where filename will be a unique name of your file - copy this path to your clipboard (select, right click, copy). Go into Setup/Web Items and paste the path (right click, paste) into the "Logo URL" field at the bottom. If done correctly, the logo will appear in the white box. Click 'Update'.

For photos on player pages:

Go into Setup/Web Files and click on "Upload a new Image or Document". Upload your player page photo noting the file size and type restrictions. Next to your new image is a file path - it will be something like /ss/upload/filename.png where filename will be a unique name of your file - copy this path to your clipboard (select, right click, copy). Go into the corresponding Player details screen and paste the path (right click, paste) into the "Photo URL" field. Alternatively, if you have player photos hosted on external URLs then simply post the full URL in this field. If done correctly, the logo will appear in the white box. Click 'Update'.

Q17. I am running the old PC-based software. Can you help migrate our stats to the online system?

Yes, we can do a database migration of any version of the old software to our online system for A$90 per old database file. All of your matches, players, grounds, grades, teams, clubs and historical data will be migrated across. We can also migrate and join multiple database files - just be sure that the player, club, team, grade and ground names are identical between the databases so that duplicate records are not created. Subscription fees apply and you will be asked to purchase a subscription to the online service before your database is migrated.

Contact us to get started. We will send you a payment request for the migration fee and set up your online account so you can pay the annual subscription. Migration takes 1-4 hours depending on the database size. You will need to locate and send through your .CSD database file - this is the file you "file/open" after you start up the PC software. Just note that, due to a limitation in the old pc software, the migration process won't pick up retirement FOWs when a batter retires and then returns - these will need to be manually added to the online system afterwards.

Important note: There are very few people remaining on the old software so this migration service will be discontinued on the 5th May 2023. If you plan moving to the online system then you are encouraged to do it asap to avoid disappointment.

Q18. How does the MVP points system work?

The MVP points system allows you to assign most valuable player (MVP) points on a match by match basis. First off you need to make sure you have MVP points enabled in the division settings - you can do this via setup/divisions and click 'details' next to the division. Once enabled, a new column will appear on each match scorecard - allowing you to assign MVP points to each player on a match by match basis. You can use this to assign a player of the match by giving them 1 point. Alternatively you can assign more points based on the player's match/innings performance. You can then view the points via the MVP Points report. This can be filtered by season or date range.

Also, check out the separate "Player Points" report in the admin panel/Reports section where you can assign points to runs, wickets, catches, etc and it will auto-calculate the total points.

Q19. How is the best way to get help/support?

Support is provided via the support forum. Post your questions or issues up in the forum and they will get a prompt response. Note that you will need to separately register to be able to post on the forum - it does not share an account with the admin panel. Alternatively, if you have info that you consider private and don't want posted in public then use the contact form.

Support is not provided via email or phone. If you email us with a support question then you will be asked to post it on the forum.

Q20. If an existing player changes clubs then what should I do in the system?

Just edit their player record and change their "current club" to the new club and add them to their new team list. That is all you need to do. Their playing history will still be associated with their old club and team. Definitely do not create a duplicate player record for them and do not delete their old player record.

Q21. I have old match data that just lists the teams played, total wickets, total runs scored and match result. No individual player scores. How can I enter this?

Create the match fixture as normal. Update the match details with the match result. For each innings scorecard use the Innings Override fields at the bottom of the innings scorecard entry page to record the innings wickets and runs.

Q22. How does the Refer-a-Friend work?

Spread the word about Cricket Statz to friends in other clubs or leagues and get a $25 discount off your next renewal when that friend subscribes to the service. Email or text them the custom sign-up link that you can find in Setup/Refer a Friend Link. You will receive a notification when they create a database and another notification when they subscribe. Once they first subscribe, your discount will be applied when you next renew your subscription (it is applied at the payment page). Note: You can't refer yourself.